FAQs

Q: How long does delivery take?

Delivery across the UAE usually takes 1–2 business days.

Q: Do you offer Cash on Delivery?

Yes, Cash on Delivery is available all over the UAE.

Q: Can I check the product before paying?

Yes, customers are allowed to check the product at the time of delivery before making payment.

Q: Can I cancel my order?

Orders can be cancelled before they are dispatched. Please contact customer support as soon as possible.

Q: Are the products brand new?

Yes, all products sold on Aura Grab are brand new and unused.

Q: Is the quality guaranteed?

Yes, all our household items are carefully selected and sourced from verified suppliers to ensure quality and durability.

Q: Can I change my delivery address after placing an order?

Address changes are possible only before the order is dispatched. Please contact us immediately.

Q: Do you deliver on weekends or public holidays?

Delivery schedules depend on courier availability and may vary during holidays.